Frequently Asked Questions
Everything you need to know about our miniature fashion and accessories.
What are your standard shipping times within the UK?
We typically process orders within 1-2 business days. Standard shipping via Royal Mail usually takes 3-5 working days to arrive at your doorstep.
Can I return an item if it doesn't fit my collection?
Yes, we offer a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your miniatures hand-painted or ready for DIY?
Most of our miniature fashion pieces and figures are supplied unpainted and unassembled, allowing you to customize them to your specific aesthetic.
Do you offer international shipping outside of the UK?
While this store specifically serves the UK, we can arrange international delivery. Please contact our support team for a custom shipping quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.